Terms and Conditions
The prices expressed in the products are indicated with the included VAT, but do not include the shipping costs, which you can consult on our website as well as the delivery times. The information, stock and prices can be consulted with the store by phone or e-mail at the time of making your purchase.
For the processing of the orders, the fiscal data, a telefon number and the complete shipping address will be necessary.
All items on sale on our website have an indication of the estimated delivery date.
We try that the purchase is received before this date, although in situations of stock breakage of our suppliers, it may be affected. The customer will always be informed of these alterations in delivery, unrelated to YOKANDO.
In purchases of more than one product, the estimated delivery date shall be understood as the product that indicates a later date.
FALSE REQUESTS OR FALSE IDENTITIES
YOKANDO reserves the right to cancel an order if the information provided is incorrect or false.
Each order is related to a specific IP address, which is not usually used for any particular function. However, we reserve the right to use them to take legal action against people who make false orders of material, without any intention of collecting or paying for it. In these situations, we will act by criminal law, under the established legal system, and in collaboration with police forces to that effect, the appropriate measures will be taken to put an end to these fraudulent orders.
RETURNS & EXCHANGES
Before signing the delivery note to the carrier, the customer must check and confirm the number of packages and their status.
To process the RMA or returns, the client can previously contact with disper.com where an RMA sheet will be generated that can be attached to your shipment.
Pool covers, decorative radiators and other custom-made products ARE NOT RETURNABLE as they are products made expressly for each particular client.
If the change is due to an client's error (wrong done order), the latter will bear the shipping costs.
In case the error was due to YOKANDO, the shipping costs will be borne by our company at no additional cost.
You just have to contact us by email email@example.com, where we will indicate the steps to follow to make the return.
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, received the products.
To accept a return, the product must be in perfect condition and with all the original content. The exchange and / or return products must be perfectly packed, if possible in their original packaging. In case the product (s) is damaged due to improper packaging, we will not accept the return.
You will be responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the products.
To exercise the right of withdrawal, you must notify us at the address of Albacete (Spain), telephone 967 67 46 38 or email firstname.lastname@example.org its decision to withdraw from the contract through an unambiguous statement (for example, a letter sent by postal mail, fax or email). You can use the model of withdrawal form that appears in the following link.
The right of withdrawal shall not apply to contracts that refer to:
a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
b) The supply of goods that may deteriorate or expire quickly.
c) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
d) The supply of sealed audio or video recordings or of sealed computer programs that have been unsealed by the consumer and user after delivery.
Consequences of withdrawal
In case of withdrawal on your part:
We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.
We may withhold reimbursement until we have received the goods, or until you have submitted proof of the return of the same, depending on which condition is met first.
You must return or deliver directly the goods, without any undue delay and, in any case, no later than within 14 calendar days from the date you notify us of your decision to withdraw from the contract. The delivery period will be considered fulfilled if the goods are returned after the period has ended. You must assume the direct cost of returning the goods.
- At the attention of 02007 Albacete (Spain), telephone 666 650 774 and email email@example.com:
- I hereby communicate that I desist from my contract of sale of the following good / benefit of the following service (*)
- Ordered / received (*)
- Name of the consumer and user or consumers and users
- Address of the consumer and user or consumers and users
- Signature of the consumer and user or consumers and users (only if this form is presented on paper)
(*) Delete as appropriate.
Download withdrawal form
DEFECTIVE PRODUCTS (RMA)
In case the merchandise arrives defective the customer should contact disper.com as soon as possible, preferably within 10 calendar days from the date on which the customer has received the requested material in order of proceeding to the payment of the amount of the product or change.
IMAGES AND REFERENCES
The images used are the property of the corresponding manufacturers and distributors, are used as authorized distributors.
Any order placed at YOKANDO.COM necessarily implies the acceptance without reservations by the client of these conditions.
The products offered on YOKANDO have a guarantee of 2 years from the date of delivery.
The warranty covers any manufacturing defect, leaving out of warranty all those conditions caused by misuse of the product.
The seller is the one in charge of supporting the guarantee of the same and the one that responds of the lack of conformity of the commercialized products.
The warranty covers the exchange of the product for a new one provided that the defect is for manufacturing reasons.
The consumer and user must inform the seller of the lack of conformity within two months of having knowledge of it.
In case of defective product, the seller must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user.
The seller is responsible for the lack of conformity that manifests itself within two years of delivery.